Refund policy

We want your LumiRyth experience to feel clear and straightforward.

30-Day Return Window

You may request a return within 30 days of delivery. To be eligible, items must be unused, undamaged, and returned in their original packaging with all accessories included.

To start a return, contact us through the contact form on our website with your order number and a brief description of your request. After your return is approved, we will provide the applicable return instructions and return address.

Return Shipping

For non-quality-related returns, the customer is responsible for return shipping costs. For verified quality issues, LumiRyth covers the applicable return shipping costs.

Exchanges

We accept exchange requests within the 30-day return window, subject to availability. Please contact us before sending any item back.

Custom Or Prescription Items

Customized products and prescription-lens products, if offered, are not eligible for no-reason returns unless required by applicable law or the item has a verified quality issue.

Refund Timing

After an approved return is received and inspected, we will notify you of the refund decision. If approved, the refund will be issued to the original payment method. Processing time may vary depending on your payment provider.